Volunteering is embedded in leadership, governance and culture.
The governing body and organisation leaders promote volunteering and implement effective systems to support volunteer participation.
1.1 Responsibilities for engaging, leading and managing volunteer participation are defined and supported.
1.2 Governance and risk management arrangements facilitate safe and meaningful volunteer participation.
1.3 Policies and procedures applying to volunteers are developed with volunteers and communicated and implemented across the organisation.
1.4 Volunteer records are maintained, and volunteers and employees understand their obligations on information sharing, record keeping and privacy.
1.5 Processes are in place to manage relationships with partner agencies in collaborative volunteering activities. (This criterion only applies to organisations or groups working with other organisations in a collaborative activity involving volunteers and/or sharing responsibility for volunteers).