Policies and practices are continuously improved.
Effective volunteer involvement results from a system of best practice, regular review and continuous improvement.
8.1 Policies and procedures are designed and implemented to effectively guide all aspects of volunteer involvement.
8.2 Volunteer involvement is regularly reviewed in line with the organisation’s evaluation and quality management frameworks.
8.3 The organisation’s performance with volunteer involvement is monitored and reported to the governing body, employees, volunteers, and other stakeholders.
8.4 Opportunities are available for volunteers to provide feedback on their experience and relevant areas of the organisation’s work.